2.01 Butler Service Manual, 33 pages
Perfectly lined out for all hotels & resorts, but especially for boutique properties
requiring a detailed operation manual, noting the butlers concept and distinguished responsibilities including the right approach of handling all VIP necessities.
Resort & Spa
The butler concept
The butler service for the hideaways is designed to create a new and unique
Concept for our customers.
Where luxury and innovative style is created and presented to them from the butler’s,
From their arrival to their departure.
…… butlers are unique to Thailand as the first to embrace a full resort.
There is nothing they can do
There is nothing they can’t find
There is nothing they don’t know
There is nothing they will not do
In this they have one thing on their mind
A CAN DO Attitude !
Long hour’s hard work and dedication is the name of the game.
You are either in or out.
When the going gets tough the tough get going
This is a …… butl
Pre guest Arrival
A butler will be assigned to 5 villas per person.
He will be dedicated to his villas
He must know his villas inside out
He must look back at all defects their villas have had in the past; they must talk to each other.
All correspondence must be read through three times to get to know the details.
Frits time you will miss something
Second time you will find something new
Third time you will get the details.
Check their names ————
Write down the first names on their correspondence then take a look at the second and third correspondence.
We make mistakes in taking down reservations so you as a butler must look closer.
(A mistake can be costly)
Customers like to be called and corresponded with their correct name.
Check their rates and package
Do they have Breakfast Included?
Do they have a free transfer?
Do they have a spa treatment?
Do they have a site inspection?
What is included in their package if any?
What special request have they made in regards to their villa?
Privacy ,Pool villa, Pool villa suite, Presidential
Have they booked two next to each other?
Discuss the correspondence with your manager, to ensure that the details are correct.
How many children what are their ages
Do you need cots? Do you need children’s amenities?
Discuss with housekeeping to make sure they add the towels and extra items in the villa before you check.