creating global hospitality synergy

Many colleagues of mine have constantly followed these basic management rules when it comes to successful Guest Relationship

General recommendations for Ten Laws Of Customer Satisfaction:

1. Recognize your guest

2. Make A Positive First Impression

3. Fulfil You’re Your Guests Expectation’s

4. Reduce Effort Required For Customer

5. Facilitate Customer Decision Making

6. Focus On The Customer’s Perception

7. Avoid Violating Customer’s Unspoken Time Limits

8. Create Memories Customer’s Want To Recapture

9. Expect Your Customer To Remember Bad Experiences

10. Put Your Customer In Your Dept.

Leave a Comment