Johnson & Wales University
Marketing major , honor
Work & Experience
Chief Operations Officer (COO))
• Reset up all company structure , rebrand the property Supervise General Manager (GM), Operations Manager, Wellness Manager & Team • On property renovation & re-branding project (set up new strategy & SOP as pre-opening) – reset-up the old one and expand more phases to business (new set-up) • People development & coaching (Lead the team) both Thai and foreigners (English, Turkish, French, Swedish, Russian, New Zealand, American, etc.) • Inspire & motivate the team, move people towards shared dream (goals) • Complete day-to-day operations of the resort. • Revenue increased for about 35% per year
Ramada Phuket (4 star resort)
• Complete day-to-day operations of the hotel. • Ensuring compliance with all Ramada system policies and required procedures governing the hotel’s operations and maintenance. • Ensuring the hotel complies with all local, regional of national laws and regulations (“local laws”) as they relate to the operation of the hotel, including disability laws. Guide dogs must be accepted on the premises unless prohibited by any local laws. • Overseeing all contractors and employees and ensuring that the hotel is operated under high ethical and moral principles. • Maintaining the physical assets of the hotel in a good, clean and safe condition. • Ensuring all areas of the hotel are free of insects, rodents and pests; any affected areas must be treated immediately. Professional pest control treatment is required on a regular basis. • Manage the availability of all guest rooms to ensure that the hotel can accommodate all confirmed reservations generated through the Central Reservations System (CRS) and by the hotel directly. • Responsible for loading and adjusting rates, programs and inventories into the system and maintaining records of all confirmation and cancellation transactions. • Ensuring that the database files contain complete, accurate and up to date information. The rate at which the reservation is made must be honored. • Providing a great experience for all guests in line with the brand essences.
Casa De La Flora (5 star resort)
#WINNER Certificate of Excellence 2013 in Tripadvisor.com #Asia Pacific Hotel Awards 2013-2014 #Thailand Property Awards 2013 Highly Recommended #Guest reviews in 2013: Booking.com – 9.2/10, Agoda – 9.1/10, Holiday check 5.6/6, Tripadvisor # 2 of 65 resorts in Khao Lak #World Architect Competition 2013 (15 shortlisted resort from more than 350 resorts around the world) etc.
General Manager (Pre-opening)
The Senses Resort and pool villa , Patong Phuket
Drive the Resort to Ranking in tripadvisor.com: #20 of 240 resorts after opened 2 weeks, and #7 of 240 resorts after opened 6 weeks, and #2 of 240 resorts after opened 7 weeks. #Award Thailand Friendly Design hotel Overseas Trade: ITB Asia – Singapore ITB Berlin – German WTM Road Show at Helsinki-Finland, Copenhagen-Denmark, Stockholm-Sweden WTM - London England
Assistant to General Manager (Pre-opening)
The Westin Siray Bay Resort and Spa (Starwood Hotels & Resorts) 5 star resort
I was the second employee after GM, before EXCOM was getting on-board next 4-5 months. Developed in MARCOM, I have done more than hundred collaterals in the property and involved in photo shooting, TV show, media, press releases, etc. I was also one of Food Hygiene Committees at The Westin Siray Bay Resort & Spa Phuket. Responsible for in charge of Restaurant Manager, Marketing Communication, Collaterals, Media, Photography, Online MRKT, Public Relations, Press Releases, Site Inspection, Sales, VIP Guests & Booking, Furniture Supply, Office Supply & Operation Purchasing , Uniform Procurement, Budget & Design, Pre-opening Staff Canteen, Operational Excellence, Quality Assurance Management, MOD, etc.