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Sutpreeda

About Me

Education

Master Degree of Business in Hospitality & Tourism 2007

Johnson & Wales University

Marketing major , honor

Bachelor of Science 1999

Kasetsart University

Chemistry Major

Work & Experience

Chief Operations Officer (COO))

PhuketFit Thailand

01/01/2015 - 07/31/2020

• Reset up all company structure , rebrand the property Supervise General Manager (GM), Operations Manager, Wellness Manager & Team • On property renovation & re-branding project (set up new strategy & SOP as pre-opening) – reset-up the old one and expand more phases to business (new set-up) • People development & coaching (Lead the team) both Thai and foreigners (English, Turkish, French, Swedish, Russian, New Zealand, American, etc.) • Inspire & motivate the team, move people towards shared dream (goals) • Complete day-to-day operations of the resort. • Revenue increased for about 35% per year

General Manager

Ramada Phuket (4 star resort)

02/01/2014 - 07/31/2014

• Complete day-to-day operations of the hotel. • Ensuring compliance with all Ramada system policies and required procedures governing the hotel’s operations and maintenance. • Ensuring the hotel complies with all local, regional of national laws and regulations (“local laws”) as they relate to the operation of the hotel, including disability laws. Guide dogs must be accepted on the premises unless prohibited by any local laws. • Overseeing all contractors and employees and ensuring that the hotel is operated under high ethical and moral principles. • Maintaining the physical assets of the hotel in a good, clean and safe condition. • Ensuring all areas of the hotel are free of insects, rodents and pests; any affected areas must be treated immediately. Professional pest control treatment is required on a regular basis. • Manage the availability of all guest rooms to ensure that the hotel can accommodate all confirmed reservations generated through the Central Reservations System (CRS) and by the hotel directly. • Responsible for loading and adjusting rates, programs and inventories into the system and maintaining records of all confirmation and cancellation transactions. • Ensuring that the database files contain complete, accurate and up to date information. The rate at which the reservation is made must be honored. • Providing a great experience for all guests in line with the brand essences.

General Manager

Casa De La Flora (5 star resort)

06/30/2013 - 02/01/2014

#WINNER Certificate of Excellence 2013 in Tripadvisor.com #Asia Pacific Hotel Awards 2013-2014 #Thailand Property Awards 2013 Highly Recommended #Guest reviews in 2013: Booking.com – 9.2/10, Agoda – 9.1/10, Holiday check 5.6/6, Tripadvisor # 2 of 65 resorts in Khao Lak #World Architect Competition 2013 (15 shortlisted resort from more than 350 resorts around the world) etc.

General Manager (Pre-opening)

The Senses Resort and pool villa , Patong Phuket

06/30/2011 - 06/30/2013

Drive the Resort to Ranking in tripadvisor.com: #20 of 240 resorts after opened 2 weeks, and #7 of 240 resorts after opened 6 weeks, and #2 of 240 resorts after opened 7 weeks. #Award Thailand Friendly Design hotel Overseas Trade: ITB Asia – Singapore ITB Berlin – German WTM Road Show at Helsinki-Finland, Copenhagen-Denmark, Stockholm-Sweden WTM - London England

Assistant to General Manager (Pre-opening)

The Westin Siray Bay Resort and Spa (Starwood Hotels & Resorts) 5 star resort

04/01/2009 - 06/30/2011

I was the second employee after GM, before EXCOM was getting on-board next 4-5 months. Developed in MARCOM, I have done more than hundred collaterals in the property and involved in photo shooting, TV show, media, press releases, etc. I was also one of Food Hygiene Committees at The Westin Siray Bay Resort & Spa Phuket. Responsible for in charge of Restaurant Manager, Marketing Communication, Collaterals, Media, Photography, Online MRKT, Public Relations, Press Releases, Site Inspection, Sales, VIP Guests & Booking, Furniture Supply, Office Supply & Operation Purchasing , Uniform Procurement, Budget & Design, Pre-opening Staff Canteen, Operational Excellence, Quality Assurance Management, MOD, etc.

Portfolio

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Skills

Opening GM skills
100%
MY STRENGTHS/TALENTS 1. skillful managing people (people management/ leadership skills): I can see this strength in action. It is believed that this is the most important strength that managers should have. As my previous experience, it is my responsibility to lead, motivate and encourage my subordinate to go in the same way or to follow by the organization's strategy. I have to find the best ways to handle these people in order to achieve goals as a team. This skill helps me to work as a leader to increase my effectiveness and my organization's effectiveness. 2. hard working/diligent: Hard working is the key to succeed. This strength helps me achieve my goals. My previous boss appreciated my hard work and the contributions I made. 3. organized / systematic: My previous boss always say that I am a organized person. My style of work goes in the systematic fashion. I think this is one of the strengths of a conductor. When I faced with a complex situation involving many factors, I enjoy managing all of the variables and arranging them in the most productive configurations possible. 4. good interpersonal skills (coordinating with others/emotional intelligent): This skill describes my attitude toward my relationships. I do not shy away from meeting new people-in fact. I am comfortable with intimacy. Once the initial connection has been made, I deliberately encourage a deepening of the relationship. My interpersonal skills help me to play a large role in thing as minor as my day-to-day happiness at the office. This strength will be ultimately helping me succeed in my career. 5. service-minded (service orientation): The appearance of service-minded is an advantage in this business. From my experiences that work with diversity, I have to handle all customers from different culture, different demand and different personalities. This strength helps me meet customer's satisfaction and build the good relationship with them, which can bring me more business to the company. OTHER QUALIFICATIONS 1. Complex problem solving 2. Critical thinking 3. Judgement and decision making 4. Negotiation 5. Cognitive flexibility
90%

Awards

Tripadvisor Awards 2011-2019
In service excellence