Versatile and accomplished management professional offering over 15 years of experience in all aspects of Hotels & Resorts management such as initial planning, consulting, operational, financial and collective management
Delivered expertise with reputations of development and creative task execution accustomed to fast-faced environments where deadlines are a priority and handling multiple jobs simultaneously is the norm, I enjoy challenges and work efficiently achieving common goals. Underwent and survived multiple challenges while positively and confidently considered challenges as merely opportunities to learn, develop and maturely grow in the field of Hospitality
However moreover to go beyond the normal in customer service and attention to details to achieve profitability with exceeding guest expectation
I come with a very strong background in the hotel business and its services, indeed focused on Spa, Wellness and Hotel Operations throughout my career, and I have been involved in different aspects specially focused on guest experience, opening, new developments and Hotel operations in general.
During this experience, I have managed the team with ongoing training, assisted them in handling daily operation, challenges such as dealing efficiently with guest complaints, and showed them how to provide up-scale service continuously.
I have successfully brought together an international team from different countries, with a different culture; teaches them how to work together and develop the team spirit within the operation department I have had handled during my international experience.
I believe with this background, I am able to bring any team to the next level of excellent service whilst exceeding consumer expectations and the workforce by helping to provide a pleasant and professional working environment, moreover to go beyond the normal in customer service and attention to details
Besides this human approach, I come along with full and complete strong knowledge of budget and financial system, which will surely benefit operations and the team to achieve the financial target
Atlantic International University
Location: United States - Hawai'i Grade: Excellent
Faculty of Physical Education
Location: Egypt - Cairo Grade: Very good
Work & Experience
Revivo Wellness Resort Bali
Reporting to the CEO and Revivo Owner Manage and operate 16 luxury high-end villas Creating the concept of Revivo Wellness Retreats Involved in the new opening for 3 different resorts and develop the concept for each of them with the CEO of the company Managing cost control, budgeting and P&L management Creating the Resort standard and SOP for each department and every position with very unique facilities and the first resort in the company structure Handling the Cruise operation for the wellness charters guests Driving results and effectively manage stakeholders across various levels Coaching and counsel team members on job performance for the education of the new wellness offering in the Indonesian market and globally With my excellent people skills and as strong motivator, I moved the team to the next level of experience and guest offering Attention to details and quality orientated is my focus where the operation level increased from the first year of operation by 300% to the second year of operation improved the financial statement from the first year of operation to the second year with an increase of 200% of revenue Increase the market awareness to the new brand and the wellness offering by introducing the company to more B2B clients and PR activities in different countries
PROJECT & OPERATIONS MANAGER
Regent Hotels & Resorts - Montenegro
▪ Reporting to the General Manager acting as number 2 in command ▪ Alongside the Hotel Operation with currently 200 keys ▪ Overseeing both front office & HSK Department as well the main contact person for VIPs and Royal Families and in charge of high-profile groups and delegations ▪ Oversees the planning, implementation and tracking of the projects, liaising between Regent Porto Montenegro Hotel and Development department of Porto Montenegro – Adriatic Marinas D.O.O ▪ Determining the resources required to complete the project ▪ Monitoring the project implementation according to the project plan and schedule to ensure the successful completion of the project ▪ Planning and implementing new projects, developing business plans, Evaluating the outcomes of the project as established during the planning phase and Evaluating the quality of performed works in a regular basis to ensure it meets the hotel operational needs ▪ Developing the new condo-hotel buildings under construction (BAIA & ELENA) from facilitating in defining the service and operation requirements, monitoring the construction development and the engineering functionality technically and operationally ▪ In charge of the OSE, FFE and operational planning for the new buildings
AMLAK Hospitality - Qatar
Reporting to Corporate Director of Operation, Running Al Shaqab Hotel operation of 70 rooms Boutique Hotel Front Office & Housekeeping Manager of the Hotel Managing 300 seats Restaurant, 2 recreation centres and kids club. Spa consultant for Designing, opening and managing the QF Spa of Qatar Foundation.
Spa & Recreation Manager
Raffles Hotels & Resorts - Seychelles
Reporting to the Resort EAM, in charge of the Spa and Recreation operation including 13 treatment pavilion, fitness centre, yoga studio, Spa Boutique, Spa facilities area, 2 swimming pool, beach, and full water sports outside activities and Kids Zone In charge of banqueting and events of the Resort In charge of front office during the absence of FOM and acting as Operation Manager for the entire Resort for 4 months ( Condé Nast Luxury Spa - Best Spa Hotel Seychelles )
Spa & Wellness Manager
Kempinski Grand Hotel - Bahrain
Reporting to the Hotel EAM, in charge of the Spa and Wellness operation including 10 treatment rooms, 2 grooming rooms, 2 beauty salon, gym, 2 swimming pool, kids club and the largest Turkish Hammam in the Kingdom of Bahrain. Developed the new spa concept with new look and feel of the operation and Menu
Assistant Director of Spa & Wellness
Jumeirah Hotels and Resorts - Dubai
* Jumeirah Zabeel Saray ( Talise Ottoman Spa ) * Jumeirah Emirates Towers Reporting to Spa Director, with the pre-opening team we have successfully opened the first Spa of its kind in the middle east. Formulated the Talise concept for ( Spa - Wellness - Nutrition ) with more than 35 staff members; the spa consists of 42 treatment rooms, 3 Authentic Turkish Hammam, 2 indoor Thalassa therapy pools, 2 snow rooms, 9 Hydrotherapy rooms, 9 saunas, 3 steam baths, 6 Jacuzzi and 4 salt baths.
Assistant Spa Manager
Four Seasons Hotels & Resorts - Egypt
*Four Seasons Cairo Nile Plaza *Four Seasons Sharm El Sheikh Reporting to Spa Director, in charge of the Spa operation including 13 treatment rooms, fitness centre, yoga pavilion, 2 private spa suites with sauna and whirlpool, 2 swimming pool, beach, full water sports and Kids Club. Achieved the highest LQA in Egypt Hospitality 95.6%