Maqsood Alam
About Me
Taking orders from guests.Answering questions about menu items, food sensitivities and food substitutions.
Getting feedback from guests in order to ensure satisfaction with both food and service.
Assessing customer complaints, enquiries and recommendations, always striving to provide a better service.Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times, ensuring the best dining experience, so that they always come back for the first-class service.Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organisation and cleanliness.Making personalised recommendations on new menus and promotions.Instructing the staff on how to provide high-quality service and ensure that the guests’ needs are met.Settling bills and keeping records of them to ensure accurate charges are made.Assisting on payrolls preparation.completing safety training and certifications of staff and following current safety and sanitation policies whenever managing food and beverages.
Education
COMS Institute of Hotel Management
Work & Experience
Food and Beverage Server
The Ritz Carlton Hotel
Taking orders from guests.Answering questions about menu items, food sensitivities and food substitutions. Getting feedback from guests in order to ensure satisfaction with both food and service. Assessing customer complaints, enquiries and recommendations, always striving to provide a better service.Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times, ensuring the best dining experience, so that they always come back for the first-class service.Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organisation and cleanliness.Making personalised recommendations on new menus and promotions.Instructing the staff on how to provide high-quality service and ensure that the guests’ needs are met.Settling bills and keeping records of them to ensure accurate charges are made.Assisting on payrolls preparation.completing safety training and certifications of staff and following current safety and sanitation policies whenever managing food and beverages.
Portfolio
