Vatel Business School
Work & Experience
Onyx Hospitality Group
Worked as resort’s primary strategic business leader, managing all operations including guest and employee satisfaction, human resources, financial performances, sales and revenue generation and delivering return on investment. Directed the execution of brand service strategy and initiatives to increase guest satisfaction, profit and market share. Leveraged sales engines and initiated proactive activities to generate demand. Collaborated with Corporate Office to achieve brand positioning and success. Fostered community involvement through strong relationships with local officials, businesses and associations.
Fusion Hotels Group
Drove excellence by overseeing the property operation and its 150 employees to continually uphold commitment to deliver first-class guest experiences. Ensured all departments performed to their maximum efficiency and were individually profitable as per resort budget guidelines. Drafted strategic plan, including financial considerations, mapped to revenue and operational goals. Identified new market opportunities in collaboration with Sales, Marketing, PR & Revenue teams. Selected, developed, trained and motivated service-oriented staff to perform in a complex environment.
Executive Assistant Manager
Intercontinental Hotel Group
Managed the full operations, including planning, organizing, staffing, directing and controlling the resort. Led strategies to achieve resort KPOs. Developed maximum profits through cost and labor control while maintaining the highest levels of quality in service to guests. Worked with key stakeholders to effectively manage and review the life cycle of the team. Encouraged culture of growth, development and performance. Handpicked as Interim General Manager for the Holiday Inn Bandung’s rebranding, including establishment of the IHG Brand Standards, and ensuring that Fire & Safety standards were met.