Detlef Winter

About Me

Senior Operating & General Management Executive and Globally Astute Hotelier with extensive experience highlighted with a proven track of achievements in developments, projects, turn-around & financial results, marketing, product positioning whist fostering effective interpersonal relationships with Ownership, Business Partners, Guests and Team Members.International award-winning properties experience gained as Unit & Multi-Unit General Manager and Corporate Leadership Roles for 5* luxury Hotels, Resorts, Residences and Real Estate.

Education

BK1 1978

Commercial High School Baden Baden

Economics, Basic Law, Book Keeping, Accounting

Work & Experience

General Manager

DoubleTree by Hilton Almaty

08/01/2020

General Manager responsible for managing the Hotel Executive team and overall hotel targets, deliver excellent Guest and Member experience while managing profitability and guest satisfaction. Providing leadership to the hotel team, manage and develop the Executive Team. Leading in all aspects of business planning. Communicate on regular basis with shareholder and owner. ~Achievements: Reorganized the Department structure. Improvement of customer feedback (SALT) and Quality Assurance Results

Managing Director

360management LLC Russia, Moscow

04/01/2019 - 08/31/2019

Managing Director responsible to develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. Overseeing the company’s financial performance, investment, other business ventures and future projects. Delegating responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. Acting as the public speaker and public relations representative of the company in ways that strengthen its profile. ~ Achievements: Set up and opening of the first hotel for 360management company – Chekhoff Hotel Moscow – Curio Collection by Hilton

Hotel Manager

Corinthia Hotel Khartoum, Sudan

03/01/2018 - 04/01/2019

Hotel Manager responsible for the planning, organization, administration and management of the entire hotel operation (efficiency, profitability and customer satisfaction). Cultivating the contact with the executives and ensuring that a good working atmosphere prevails. Training of staff to meet service standard requirements. Assists the General Manager in all matters of the operations and in charge of the Hotel operation during the absence of the General Manager.

General Manager

Miraggio Thermal Spa Resort, Palouri Greece

12/01/2016 - 11/30/2017

General Manager responsible for the effective leading and managing of the entire complex (Hotel Resort, Spa, Marina) and for delivering results that contributes to the overall success of the operation by accomplishing performance objectives, driving sales and profitability, guest and employee satisfaction and ensuring that all standards are met. ~ Achievements: Reorganized and structured the hotel operation. Increase and improvement of customer feedback results, cost management

General Manager

Kempinski Hotel Yinchuan, China

09/15/2014 - 11/30/2016

General Manager responsible for the overall success of the hotel and office tower operation, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel and office tower in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. ~ Achievements: Established a new segment (airline), Increase of office tower floor space occupancy and rental, cost management

Portfolio

Skills

Crisis Management by Ketchum China
100%
Train the Trainer - AEVO Germany
100%

Awards

Mustang Award by Marriott 2012