Alishah Binmamud

About Me

Available for immediate hire as Hospitality consultant, Hotel Operations manager, Executive Assistant Manager, General Manager. Well experienced in operations and Pre-Opening of 3star upto 5star hotels.

Education

Bachelor of Arts (Law) 2008

Hazara University Mansehra

Work & Experience

Hotels Operations Manager

Oyo Technology and Hospitality Thailand

02/02/2019 - 07/31/2020

A seasoned Hotelier and operations expert. After extensive working within budget up to luxury scale hotels now I am using my experiences and skills as a consultant for boosting up budget scale hotels business. By planning new marketing strategies to the right target and maximizing revenue as well as guest experiences in the low paced hotels in Thailand.

Guest Relations Manager

MIDA Hotels Thailand

07/02/2018 - 02/01/2019

To manage and train all the front office associates as a pre-opening team. To set the SOP and to maintain high quality guest service and relation experience.

Front Office Manager

KPH Hotels Thailand

12/01/2017 - 07/31/2018

Managing and supervising all the front office operations including reservations and guest relations. Monitoring rates and revenue from online bookings.

Assistant Front Office Manager

S Hadyai Hotel

07/04/2017 - 11/30/2017

*Handling and taking care of all reservations with all requests. *Making sure of all customers smooth check in and check out. *Dealing with all complaints or special requests made my customers. *Providing best guest service experience.

Guest Services Supervisor

Siam Oriental Hotel

06/01/2016 - 07/03/2017

To implement and maintain company's quality guest service policy. To make sure all front office operations are running swiftly and smoothly. To supervise all guest checking in/out with exceptional courtesy. To cooperate with all concerned departments to make sure all guests needs and requests to be

Guest Services Agent

Accor Hotels Thailand

01/02/2014 - 01/29/2016

*Taking care of all customers needs and special requests. *Dealing with reservations and offering best deals for upselling. *Making sure if all customers comfort during their stay. *Guide and suggest the customers about all best available options to enjoy more of their traveling.

Night Audit/ Night GSA

02/01/2012 - 01/01/2014

Skills

Hotel Management
100%
Guest Relations
100%
Revenue management
100%
Leadership
100%
Team building
100%
Microsoft
100%
Opera
100%
Comanche
100%
Cloud base Hotel Management softwares
100%
Siteminder
100%
Reservation Management
100%
English, Thai, Hindi, Pashto, Urdu, Punjabi
100%
Interpersonal skills
100%
Problem Solving
100%
Strategic planning
100%