Les Roches International School of Hotel Management
Graduated with distinction AVG 81%
Work & Experience
Director of Rooms
Vana Belle A Luxury Collection Resort, Koh Samui
Vana Belle, a Luxury Collection Resort, Koh Samui 79 Suites EXCOM Serving as #2 of the Resort and deputizing in GM absence oversee and manage hotel operations in all areas with particular focus in rooms. 70+ associates including 4 direct reports including Housekeeping, Front Office, Concierge, Spa & Fitness. Quality Assurance Champion & GuestVoice Property Champion & Coach. Commitment to Clean Champion, in charge of training and implementing elevated standards across departments Re-position and realignment of service and standards whilst driving above budget rooms margin performance. Drive hotel overall revenue through new initiatives while navigating crisis. Launched successful soft refurbishment and hotel maintenance projects W Koh Samui - Welcome Manager Special task force assignment during GM transition from September until November ( held dual responsibility in the month of October before permanent posting as DOR.
Front Office Manager
Le Meridien Barcelona
Managing a team of up to 37 associates, 7 direct reports including Front Office, Security, Spa and Fitness. Implemented several new best practices resulting in surpassing budget such as: Upselling YOY increase and exceeded target by 21% points Exceeded all Guest KPI:s re positioning the hotel to #1 for Brand/EU Loyalty Enrollments YOY increase and exceeded target by 12% points Key Department head in a flat organizational structure representing the hotel as a key rooms leader and part of the hotels Operational Committee Change Crew Champion leading and driving the integration of Marriott + SPG programs and technology. Owned the entire Fitness Center refurbishment
Front Office Manager / Welcome Manager
W Koh Samui
W Koh Samui 74 Villas Managing a team of 35 multi-cultural talents, including 7 direct reports, reporting directly to EAM of this luxury upscale villas only property. Manage rooms department P&L, forecasting, budgeting and Capex planning (FO+HSKP). Ensuring profit margin is equal or better than budget without compromising on luxury standards. Guest Satisfaction Champion “guestVoice Property Coach” driving action plans to drive guest experience across departments. Drive rooms up selling revenue with a YOY increase of 35% through coaching and implementation of new tools & tracking as well as strategy. Drive Loyalty program enrollments with a YOY increase of 18% Drive operational innovation without compromising on customer service implementing several successful programs such as E-Folio, Lets Chat etc. Represent the hotel during global rooms conferences, OPEX academy
Westin Experience Manager
The Westin Siray Bay Resort & Spa, Phuket
The Westin Siray Bay 257 Rooms Co-managing the 22 staff Front Office reporting to the Director of Rooms Managing the front of the house service elevating it throughout the property through a lead by example management style. Oversea and manage hotel complaints, service recovery and guest communication including training of department heads and duty managers GEI (Guest Experience Index) Property Champion and part of Regional GEI community consisting of 27 Hotels StarGuest Property Champion In charge of training & system management Participate in the Hotel Manager on Duty Program (Dept. head above) Implemented pilot programs, which became global brand standard. Opening Task Force Sheraton Samui / Rooms Division / Rebranding Task Force Le Meridien Suvernabhumi Resort & Spa / Service Improvement / FOM function.