Christoph Dueker
About Me
With over 20 years of global luxury hospitality experience, I am a leader driving teams towards top performance. Innovative & dynamic leader creating performance focused environments while fostering an enjoyable culture keeping work fun.
Goal achiever through strong leadership, commercial acumen, sound financial planning and strategic risk taking.
Education
Glion, Switzerland
Hotel school
Durham University Business School, UK
Master of Business Administration with focus on leadership, marketing and entrepreneurship
Work & Experience
Cluster Resident Manager
Shangri-La's Rasa Sayang Resort & Spa and Golden Sands Resort Penang
Dual role managing the operations and projects of two resorts of combined 693 keys, 9 F&B outlets, banquets and a high-end Spa. Responsible for driving rejuvenation of the Golden Sands Resort with a minimal budget of U$3.5million for 387 keys, 2 outlets and back of house. As a result, STR RevPar compset ranking improved by 2 positions.
Director of Operations
Conrad Centennial Singapore
Concluded a U$36million renovation project repositioning rooms and C&E space Exceeded KPIs GOP, Guest- and Team Member Satisfaction 2016 and 2017 Elevated guest experience despite aging product through innovative programs Measured guest experience improved from 57.5% in Q3 2015 to 73.5% YTD 2018
Director of Operations
Conrad Macao
Obtained Forbes 5 Star rating in 2014 during my term & TripAdvisor #1 in Macau Restructured manning resulting in 9% payroll savings versus budget in 2014 Achieved measured guest loyalty improvement by 8.5% 2014 vs 2013 Highest employee engagement scores within Sands China Ltd (owning company)
Director of Rooms
Director of Rooms for this opening project.
Rooms Division Manager
Hotel Vier Jahreszeiten Kempinski Munich
In charge of rooms division, regional rooms division leader.
Various Positions in Rooms Division
Park Hyatt Hotels
Front Office Manager and Executive Housekeeper - Park Hyatt Chicago Front Office Manager Park Hyatt Buenos Aires Assistant Front Office Manager Park Hyatt Paris
Various Positions in Rooms Division
Four Seasons Hotels
Housekeeping _ Four Seasons Paris Front Office - Four Seasons Chicago
Trainee
Le Royal Meridien Koh Samui Thailand
trainee.
