Christoph Dueker

About Me

With over 20 years of global luxury hospitality experience, I am a leader driving teams towards top performance. Innovative & dynamic leader creating performance focused environments while fostering an enjoyable culture keeping work fun.

Goal achiever through strong leadership, commercial acumen, sound financial planning and strategic risk taking.

Education

Bachelor of Science International Hospitality Management 2002

Glion, Switzerland

Hotel school

MBA 2013

Durham University Business School, UK

Master of Business Administration with focus on leadership, marketing and entrepreneurship

Work & Experience

Cluster Resident Manager

Shangri-La's Rasa Sayang Resort & Spa and Golden Sands Resort Penang

08/15/2018 - 02/15/2021

Dual role managing the operations and projects of two resorts of combined 693 keys, 9 F&B outlets, banquets and a high-end Spa. Responsible for driving rejuvenation of the Golden Sands Resort with a minimal budget of U$3.5million for 387 keys, 2 outlets and back of house. As a result, STR RevPar compset ranking improved by 2 positions.

Director of Operations

Conrad Centennial Singapore

09/14/2015 - 08/09/2018

Concluded a U$36million renovation project repositioning rooms and C&E space Exceeded KPIs GOP, Guest- and Team Member Satisfaction 2016 and 2017 Elevated guest experience despite aging product through innovative programs Measured guest experience improved from 57.5% in Q3 2015 to 73.5% YTD 2018

Director of Operations

Conrad Macao

11/13/2013 - 09/11/2015

Obtained Forbes 5 Star rating in 2014 during my term & TripAdvisor #1 in Macau Restructured manning resulting in 9% payroll savings versus budget in 2014 Achieved measured guest loyalty improvement by 8.5% 2014 vs 2013 Highest employee engagement scores within Sands China Ltd (owning company)

Director of Rooms

Director of Rooms for this opening project.

05/01/2012

Rooms Division Manager

Hotel Vier Jahreszeiten Kempinski Munich

01/05/2011

In charge of rooms division, regional rooms division leader.

Various Positions in Rooms Division

Park Hyatt Hotels

01/06/2003

Front Office Manager and Executive Housekeeper - Park Hyatt Chicago Front Office Manager Park Hyatt Buenos Aires Assistant Front Office Manager Park Hyatt Paris

Various Positions in Rooms Division

Four Seasons Hotels

01/06/2002

Housekeeping _ Four Seasons Paris Front Office - Four Seasons Chicago

Trainee

Le Royal Meridien Koh Samui Thailand

trainee.

Skills

Leadership
100%
Luxury Hotel and Resort Operations
100%
Commercial Acumen
90%
Financial Acumen
90%
Social Media
90%
F&B
100%
Rooms
100%
Resort
100%
German
100%
English
100%
French
80%
Spanish
70%

Awards

Forbes 5 Stars 2014
Conrad Macau

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